Customer reviews about GemGrace

Customer Reviews for GemGrace.com

Since we started our online store at 2010, we had gained so much trust from our customers. We regard making wedding dresses as a sacred work. Listen carefully, work seriously, we’re full of sincere and grateful. Dear friends, thank you for all! Because of all your trust and understanding, we make unceasing progress everyday!

Summary
positive 93.7% (224 reviews)
Average rating: 4.6/5 neutral 4.6% (11 reviews)
Number of reviews: 239 negative 1.7% (4 reviews)

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Lovely dress
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Products like! Look nice! Tops you owe it to yourself! Size is little bigger but look nice

Grace F.07/25/2021
Need to fix
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The shiny beads on the gown are plastic and started falling off as soon as the gown came out the shipping. In the picture the beads look very shiny but this one is not emough. I am going to add real rhinestones to make the gown beautiful like the picture!

Dawn F.05/17/2021
Answer:

We're sorry to hear it didn't look as expected! This material is glitter glued because of the process requirements, falling beads of material is normal. Thank you for your understanding!

Better than I thought
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Although the quality is not the best in the world, it is better than I expected from a website I'd never heard of for $170. Be prepared when ordering though, it took a month to receive from the time I ordered. It is pretty much as exactly pictured as far as color and design go. There are few very minor things such as a few spots where the tulle is cut rough or the elastic in the tulle sleeves is white and can be seen through the sleeves. You get your money's worth.

Chloe W.05/14/2021
OK
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The color does not look like in the picture. A little disappointed.

Karen W.04/28/2021
Answer:

Dear customer, the actual dress may be some color differences because of the shooting light, angle and different computer displays, etc.

Happy shopping
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Amazing. Nothing to say. 100% compliant with the description
Julie S.04/15/2021
Beautiful wedding dress
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This is a stunningly beautiful dress with a bunch of fabric! Moderately lush. She married him and was pleased. Many thanks to Gem Grace who sent the dress on fast delivery, it seems I received it just days in 15 days. It came well and the waist is in place. But the length was mega long, still there like a small train goes. I cut off on the bottom of the dress centimeters by 10 or more, so that it does not drag on the ground. Behind there are corset bands. Lining skirt made of satin fabric, for my height of decent length. Well, the quality of the dress is decent, I was satisfied. Sleeves are super-voluminous, look very cool!
Victoria G.02/24/2021
Helpful customer service
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Absolutely love this dress! There's no boning in the corset part so I am getting that added, and I need to get it taken in a size just cause I'm to tiny even with my measurements but it is gorgeous and I can't wait to get married! Customer service Elia contacted me right away and kept in contact with me the whole time I am so impressed with this dress and it shipped to Canada in 4 days!
Felecia H.02/14/2021
Needed alternation
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The dress is very pretty and I love the open back, that's why I bought it for a second wedding and for the price you are getting the same look as the grace loves lace inca gown. It's for a beach wedding in HI. The only reason I am giving it 4 stars is that the lace is uneven and the pattern doesn't match where the first round pattern is at the top of the zipper in back. It is kind of an eye sore but I ordered a 6 and my seamstress here can fix it because she will need to take it in a bit. I could have ordered the 4 based on their measurements but I didn't want it to be to small. The dress is well made. And it comes FAST. This place was an awesome find!

Amanda h.01/22/2021
Answer:

Thank you so much for your feedback! As the dress is not made by machine, there may be a little difference with a number of details, such as the lace (lace shape) used, the number of folds/ruffles, embroidery shape (our workers do the embroidery needle by needle/thread by thread), etc. We sincerely thank you for your understanding.

Size too big
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Looks like picture but was too big on me. Will get it altered
Hannah L.05/22/2020
The Perfect Prom Dress
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I've never bought a dress online before, so I was super nervous to buy this one, not knowing whether other reviews were real and accurate, and whether the material and quality would match the picture. I just received my dress on March 20 after ordering it on March 3rd, so shipping was relatively quick knowing the wait would be 2-3 weeks. The dress is absolutely gorgeous and its honestly perfect. I couldn't have found a better dress and am so happy with the quality for the price. If you're on the fence with buying this dress because its online, take my word for it and buy this dress! It's amazing. So so happy.
Alicia N.03/21/2020
Thank you
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I got it pretty fast, no custome charge Neatly sewn. Thank you so much gemgrace.




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Aracely G.11/03/2019
OK
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Not neatly sewn. I will need to fix it. but in general the dress is ok

Jean F.10/03/2019
Answer:

We're sorry to hear it didn't look as expected! Please contact us if you need any assistance. Thank you for your understanding!

Fits perfectly
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This dress feels and looks luxurious. It was an inner lining and seems to made incredibly well. I originally ordered a size 4, but when they double checked that's what I wanted and I mentioned I wear a size 2 in shirts and a size 4 in bottoms, they said a size 2 would be better. It was! It fits perfectly and I am so excited to wear it.


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Catherine O.09/12/2019
Love the dress
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just like the picture color is a little bit darker then picture but it was expected i love thia dress its true to measurements on their chart


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Lisa G.08/22/2019
Thank you
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It took them less than 20 days to make my wedding dress, and it came in 7 days! The material doesn't smell bad. It is a little stiff but not uncomfortable. I gave my measurements to ella and they made it custom for me - it fits perfectly and no corrections are needed. Thank you!


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Tonjua W.07/23/2019
Love my dress
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Simply beautiful. Already feel like a princess. The stitches were neat with tulle and inner linings, thumbs up. Wonderful service. Thank you Mary!


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Oliva M.07/01/2019
Excellent
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Super dress! The quality is excellent! I recommend the website, they respond quickly, help with the choice


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Monique G.06/25/2019
Nice but I need to fix
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The dress is lovely, material and color and style. But it is too long, and has a funny tuck at the bodice which will not lie flat-so I will need to take to a tailor to hem and fix bodice tuck.

Brenda K.06/08/2019
Answer:

In stock dresses have the same length. Floor length will be about 57". You can get it altered to to be shorter.

Nice quality
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The quality of this dress is very nice, however, can be a bit of a pain. The material is very slinky and stretchy so it can slide and pull down a lot. The dress is a heavy material. The front doesnt have much coverage so it can be hard to wear with a bra.
Emily k.05/19/2019
Not happy
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Just arrived and the dress had a hole in it. Not happy

Patty T.04/26/2019
Answer:

Very sorry for the inconvenience have made. Since our colleague have carefully check the order and the package to make sure everything was in good condition before shipping it out, we suppose that the damage might have happened during the transportation. But we are still very sorry for the inconvenience this has brought you. Could you please take it to the tailoring shop to fix it? We will afford the fix fee to you. Please contact us if you have any questions.

GemGrace - Average rating: 4.6/5 - Number of reviews: 239