Customer reviews about GemGrace

Customer Reviews for GemGrace.com

Since we started our online store at 2010, we had gained so much trust from our customers. We regard making wedding dresses as a sacred work. Listen carefully, work seriously, we’re full of sincere and grateful. Dear friends, thank you for all! Because of all your trust and understanding, we make unceasing progress everyday!

Summary
positive 93.7% (223 reviews)
Average rating: 4.6/5 neutral 4.6% (11 reviews)
Number of reviews: 238 negative 1.7% (4 reviews)

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The Perfect Prom Dress
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I've never bought a dress online before, so I was super nervous to buy this one, not knowing whether other reviews were real and accurate, and whether the material and quality would match the picture. I just received my dress on March 20 after ordering it on March 3rd, so shipping was relatively quick knowing the wait would be 2-3 weeks. The dress is absolutely gorgeous and its honestly perfect. I couldn't have found a better dress and am so happy with the quality for the price. If you're on the fence with buying this dress because its online, take my word for it and buy this dress! It's amazing. So so happy.
Alicia N.03/21/2020
Soooo beautiful
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dress is soooo beautiful!!! fit perfect. everything the best




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Varin T.12/30/2019
Thank you
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I got it pretty fast, no custome charge Neatly sewn. Thank you so much gemgrace.




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Aracely G.11/03/2019
Happy shopping
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Very happy with product, fast shipping and packaged well.
Barbara K.10/11/2019
OK
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Not neatly sewn. I will need to fix it. but in general the dress is ok

Jean F.10/03/2019
Answer:

We're sorry to hear it didn't look as expected! Please contact us if you need any assistance. Thank you for your understanding!

Later than promise
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Comes later than promosie, but the dress is nice, we will keep it.

Consuelo M.09/28/2019
Answer:

Please accept our sincere apologies! Although we had chosen stable shipping ways, sometimes the shipping may be delayed while transit due to various reasons.

Fits perfectly
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This dress feels and looks luxurious. It was an inner lining and seems to made incredibly well. I originally ordered a size 4, but when they double checked that's what I wanted and I mentioned I wear a size 2 in shirts and a size 4 in bottoms, they said a size 2 would be better. It was! It fits perfectly and I am so excited to wear it.


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Catherine O.09/12/2019
Love the dress
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just like the picture color is a little bit darker then picture but it was expected i love thia dress its true to measurements on their chart


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Lisa G.08/22/2019
Thank you
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It took them less than 20 days to make my wedding dress, and it came in 7 days! The material doesn't smell bad. It is a little stiff but not uncomfortable. I gave my measurements to ella and they made it custom for me - it fits perfectly and no corrections are needed. Thank you!


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Tonjua W.07/23/2019
Love my dress
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Simply beautiful. Already feel like a princess. The stitches were neat with tulle and inner linings, thumbs up. Wonderful service. Thank you Mary!


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Oliva M.07/01/2019
Excellent
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Super dress! The quality is excellent! I recommend the website, they respond quickly, help with the choice


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Monique G.06/25/2019
Nice but I need to fix
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The dress is lovely, material and color and style. But it is too long, and has a funny tuck at the bodice which will not lie flat-so I will need to take to a tailor to hem and fix bodice tuck.

Brenda K.06/08/2019
Answer:

In stock dresses have the same length. Floor length will be about 57". You can get it altered to to be shorter.

Nice quality
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The quality of this dress is very nice, however, can be a bit of a pain. The material is very slinky and stretchy so it can slide and pull down a lot. The dress is a heavy material. The front doesnt have much coverage so it can be hard to wear with a bra.
Emily k.05/19/2019
Overall is good
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Overall the item fit well. Only thing I will say is the top part is pretty small if you have big boobs. The straps are a little too long as well. I'm 5'9" and they were slightly too long for me.

Lorena c.04/29/2019
Not happy
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Just arrived and the dress had a hole in it. Not happy

Patty T.04/26/2019
Answer:

Very sorry for the inconvenience have made. Since our colleague have carefully check the order and the package to make sure everything was in good condition before shipping it out, we suppose that the damage might have happened during the transportation. But we are still very sorry for the inconvenience this has brought you. Could you please take it to the tailoring shop to fix it? We will afford the fix fee to you. Please contact us if you have any questions.

Disappointed
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Disappointed with dress some sequins scattered and dress itself a bit "cheap" looking.
Sondra b.04/16/2019
Answer: We're sorry to hear it didn't look as expected! Please contact us if you need any assistance. Thank you for your understanding!
Love the dress
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Loved the dress is beautiful as the announcement. Great customer service.


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Kayla K.04/16/2019
Fast shipping
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Shipping was so fast! The dress is amazing quality and I will definitely be ordering more. Thank you soo much!!


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Heather H.03/27/2019
Love it
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Came on time and is very reasonably priced. Great material! And beautiful dress


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Kristine b.02/15/2019
Beautiful dress
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Soooooooo beutiful dress! Great communication with the company, Effy helped me and answerd all my questions. I'm so happy, thank you and all the best!




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Salena V.01/06/2019
GemGrace - Average rating: 4.6/5 - Number of reviews: 238