Customer reviews about GemGrace

Customer Reviews for GemGrace.com

Since we started our online store at 2010, we had gained so much trust from our customers. We regard making wedding dresses as a sacred work. Listen carefully, work seriously, we’re full of sincere and grateful. Dear friends, thank you for all! Because of all your trust and understanding, we make unceasing progress everyday!

Summary
positive 93.7% (224 reviews)
Average rating: 4.6/5 neutral 4.6% (11 reviews)
Number of reviews: 239 negative 1.7% (4 reviews)

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Well made dress
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My dress looks amazing. Thank you GemGrace. I paid for rush shipping and was amazed that once the dress was made, it took exactly one month for it to arrive in Canada. I ordered my dress too big so I'll have to have it altered. As dresses are custom made, whether you send in your exact measurements or you chose a specific size, I recommend you send in your measurements. The dress is well made. I am truly pleased.

Angelika S.07/24/2025
Answer:

Thank you so much for sharing your wonderful experience! We're thrilled to hear that you love your dress and that it arrived exactly when you expected. We’re glad the rush shipping service worked smoothly for you. It’s always our goal to create high-quality, custom pieces, so your feedback about sending in measurements is very valuable — it helps us ensure the perfect fit for all our customers. Thank you!

Wonderful dress
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Thank you very much for the wonderful dress as well as service excellence!

Bonnie L.07/12/2025
Perfect fit
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Absolutely beautiful fit true to size everyone loved these dresses huge

Susan V.07/09/2025
Perfect
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The dress is just magical, I'm delighted Sewn in my size, everything is perfect. U neckline on back and long train (removable). They are very friendly, thank you very much. Delivery was fast to UAE. Stitched very high quality, nothing sticks out. I'll try to throw pictures from the photo shoot too!))

Wanda M.07/07/2025
Answer:

Thank you so much for your wonderful review! We're thrilled to hear that you loved the dress and that it fit perfectly. It’s fantastic to know that the U neckline, long train, and high-quality stitching met your expectations. We’re also happy that the delivery was fast and smooth for you in the UAE. We can't wait to see the photos from your shoot—please do share them! Thank you again for trusting us with such an important piece. It was a pleasure creating your dream dress!

Fast shipping
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One of the best thing I have ever ordered!!!!! Arrived within 2weeks!! Thank you so much

Jennifer L.07/01/2025
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Thank you so much for your wonderful review! We're thrilled to hear that you love your dress and that it arrived quickly. Your satisfaction means everything to us.

Really good price
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The quality of this dress and the price was really good. Im thankful for the good and fast customer service.

Angela K.06/29/2025
Happy shopping
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Very happy with product, fast shipping and packaged well.

Barbara K.06/19/2025
Tracy Jones
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Thanks for my lovely dress, it arrived promptly,it fits perfectly,and Elia was very helpful,it will make me feel like a princess, because I love all the lace, and the little satin bow on the waist,I can't wait to wear it in August for my wedding,

Tracy J.06/12/2025
Answer:

You're so welcome! I'm thrilled to hear that you love the dress and that it fits perfectly. Elia will be delighted to know her help made your experience even better. It sounds absolutely gorgeous with all the lace and the satin bow—you're going to look like a princess on your special day! I can't wait for you to wear it in August. Wishing you a magical wedding and a lifetime of happiness!

Exactly like the picture
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there were some loose threads and some stitches needed for the trims. but it was exactly like the picture!

Anne C.05/18/2025
Beautiful
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The dress is really beautiful and as on the pictures. Received in a month, and no taxes to pay. Thanks gemgrace

Carrie S.05/12/2025
High quality and beautiful
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Beautiful very beautiful high quality. The coolest dress! Thank you so much!!!!

DONNA F.05/04/2025
Perfect custom size
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Perfect! I recommend, thousand stars. Beautiful dress, customize size - it fits perfect! I am very happy with dress.

Jeannie M.04/14/2025
Top rated
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The dress is beautiful, more than I imagined. The lining does not translate, has cups on the chest, the lace details are beautiful. I modified the sleeves to make them longer. Girls don't hesitate to buy. It took me 29 days to get to Germany. The person was very patient to explain to me how to take action. 100 stars for you!

Dashmire I.04/12/2025
Answer:

Thank you so much for your glowing review! We're absolutely delighted to hear that the dress exceeded your expectations and that you love the lace details and modifications. Your tips and encouragement for others are greatly appreciated! Just a note for future customers: custom dresses do typically require a bit longer for tailoring, but it sounds like the wait was worth it for you! Wishing you all the best, and thank you for your support!

Same as the picture
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I am very happy with the product. It is exactly same as the picture.




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Jay B.04/10/2025
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Thank you so much for your wonderful review! We're thrilled to hear that you’re happy with the wedding dress and that it met your expectations perfectly. Your satisfaction means the world to us!

Overall is good
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Overall the item fit well. Only thing I will say is the top part is pretty small if you have big boobs. The straps are a little too long as well. I'm 5'9" and they were slightly too long for me.

Lorena c.04/06/2025
Its ok
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I got a dress from here and the metal decorations on the dress aren’t on tight and they are crooked other than that it’s a well made dress I just wish it looked a little more like the picture

Kendra p.03/20/2025
Answer:

Thank you so much for your feedback and for sharing your experience! We’re thrilled to hear you love the dress’s craftsmanship, but we’re truly sorry the metal decorations didn’t meet your expectations. Your satisfaction means everything to us, and we’re grateful for the chance to improve. Thanks again for your kindness and support!

Prom dress LG0320
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My daughter is over the moon with her custom made dress. The detail on the bodice is amazing and it is exactly like the photo online. We supplied my daughters measurements so we were concerned it might not fit, but it fits perfectly. Communication from Elia was brilliant and delivery was really fast. Cant fault this site and the quality. Will definitely use again.

Julie L.03/19/2025
Answer:

Thank you so much for your incredibly kind words! We’re absolutely thrilled that your daughter loves her custom dress and that the bodice details, fit, and overall experience exceeded your expectations. A perfect fit is our priority, so hearing this made our day! Elia and the entire team are overjoyed to know their communication and hard work shone through. Your trust in us means the world, and we can’t wait to create more special pieces for your family in the future. Thank you for choosing us—see you soon!

Beautiful dress
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A very beautiful dress, however, the fact that the back is very open fall, but if you sew it will be good. The material is elastic and very pleasant to the body, thank you dress came very quickly Weeks 3-4 I did not even think that so quickly will be!

Natasha G.03/15/2025
Perfect
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Great material and fit. Order to fit. Very nice dress for wedding. Perfectly made!

Kari R.03/05/2025
Answer:

Thank you so much for your wonderful review! We're thrilled to hear that you found the dress to be a perfect fit and that you love the quality. It's great to know it'll be part of such a special occasion. If you need anything else or have any questions in the future, feel free to reach out. Enjoy the wedding!

A little tie
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Just like on the internet and very good size. The only thing to say is, the shoulder tie, since you move your arm up, which is why i think i should come with a little bit so he can stay fixed.

Millie R.03/03/2025
Answer:

Thank you for your feedback on our prom dress! We appreciate your input regarding the shoulder tie. It’s important for us to ensure that our dresses not only look great but also fit comfortably. If you have any other thoughts or concerns, please feel free to share. We're here to help!

GemGrace - Average rating: 4.6/5 - Number of reviews: 239