Customer reviews about GemGrace

Customer Reviews for GemGrace.com

Since we started our online store at 2010, we had gained so much trust from our customers. We regard making wedding dresses as a sacred work. Listen carefully, work seriously, we’re full of sincere and grateful. Dear friends, thank you for all! Because of all your trust and understanding, we make unceasing progress everyday!

Summary
positive 93.7% (224 reviews)
Average rating: 4.6/5 neutral 4.6% (11 reviews)
Number of reviews: 239 negative 1.7% (4 reviews)

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Professional self-design service
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I must admit I was very sceptical to buy online but Elia has been very honest about what can be done, fast in response and she even went for the extra mile for me. I decided to have a try after asking a few determining questions about their service and dress. Like most bride to be, we tend to be very tensed, I was hoping to get the dress almost imminently. I intended to get the dress within a month. She performed delivery soonest without compromising on the quality of dress, product was delivered in less than a month. I have requested for a customised back designs and she has successfully completed based on the measurements given to her. Highly satisfied, highly recommendt the service to the online family here. As for photos, I'd love to post them up once my wedding is done. Wish me best!
Paula H.05/18/2022
Absolutely gorgeous!
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Absolutely gorgeous! The quality is amazing looking prize. I recommend a 10000%. Size fits all as done! You can customize the eyes closed.
Janet W.05/03/2022
PERFECT!!
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We bought 2 dresses and they were both gorgeous, well-made, modest and the most dazzling winner at 2 proms!!
Denise Rogers C.05/02/2022
The dress looks beautiful!
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The dress looks beautiful! Even better in person than on the pictures. I really love it. It's very well made too.
Elaine B.04/28/2022
Great service
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The dress came very high quality, everything fit perfectly. All the questions answered quickly. Thank you so much.
Annette G.04/15/2022
Fast shipping
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Shipping the dress was incredibly fast. The packaging was super safe. They made the dress exactly for my vision. It is perfectly sewn beautiful dress and materials and very high quality fabrics!
Dorothy R.04/09/2022
Super customer service
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Just like in the photo. Qualitatively sewn, customer service is super responsive, asked questions, did everything as I asked. The dress is odorless. Delivery super fast-courier to home. I recommend. I will order in another color. + 10 stars!
Nancy M.04/07/2022
Very nice dress
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Very nice dress. I am very satisfied! Perfect, beautiful!
Alice G.03/23/2022
Good quality dress
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Excellent! You cannot buy this dress at this quality anywhere else.
Nicole B.03/01/2022
100% recommend
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It is a beautiful dress, the quality of the fabric is incredible. I was able to tailor it with all the changes. I am delighted and I recommend to 100%.
Jeannie M.02/21/2022
Exquisite dress
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Exquisite dress! Outstanding quality and unbelievable price for such a beautiful gown. So much more material than expected. I hope Australia cools down soon so I don't overheat on the day. A perfect dress for a cooler climate. You will feel like a princess/queen. The dress is very flattering for all body shapes. My dress is slightly too long and big but better than being too small. Thank you to Elia for doing such an amazing job. Your workmanship is outstanding. I'll send some pics.
Nancy S.01/17/2022
Thank you
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Dress Chic!!! Picture fully matches! Thank you and I advise everyone!
laura s.01/01/2022
Absolutely AMAZING!!
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I ordered a custom dress on here a few months ago. It just came, and it looks so incredible! The fabric is top notch, the attention to detail is spot on, and it is Exactly what I was envisioning!! Thank you Gem Grace for making my upcoming wedding day one to remember, if only for the dress!!!
Brianna M.11/20/2021
Nice quality
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Order custom size for perfect fit. Very nice quality.

Katherine B.10/19/2021
Very beautiful
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Dress was a little big on the top but very beautiful my daughter loves it

Veronica M.09/28/2021
Thank you
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Elia was very kind and responded to my every questions. The gown is gorgeous I'm so soo happy and thank Elia for being so attentive.




  • reviews


Jess D.08/30/2021
Lovely dress
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Products like! Look nice! Tops you owe it to yourself! Size is little bigger but look nice

Grace F.07/25/2021
Need to fix
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The shiny beads on the gown are plastic and started falling off as soon as the gown came out the shipping. In the picture the beads look very shiny but this one is not emough. I am going to add real rhinestones to make the gown beautiful like the picture!

Dawn F.05/17/2021
Answer:

We're sorry to hear it didn't look as expected! This material is glitter glued because of the process requirements, falling beads of material is normal. Thank you for your understanding!

Better than I thought
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Although the quality is not the best in the world, it is better than I expected from a website I'd never heard of for $170. Be prepared when ordering though, it took a month to receive from the time I ordered. It is pretty much as exactly pictured as far as color and design go. There are few very minor things such as a few spots where the tulle is cut rough or the elastic in the tulle sleeves is white and can be seen through the sleeves. You get your money's worth.

Chloe W.05/14/2021
OK
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The color does not look like in the picture. A little disappointed.

Karen W.04/28/2021
Answer:

Dear customer, the actual dress may be some color differences because of the shooting light, angle and different computer displays, etc.

GemGrace - Average rating: 4.6/5 - Number of reviews: 239