Customer reviews about GemGrace

Customer Reviews for GemGrace.com

Since we started our online store at 2010, we had gained so much trust from our customers. We regard making wedding dresses as a sacred work. Listen carefully, work seriously, we’re full of sincere and grateful. Dear friends, thank you for all! Because of all your trust and understanding, we make unceasing progress everyday!

Summary
positive 93.7% (223 reviews)
Average rating: 4.6/5 neutral 4.6% (11 reviews)
Number of reviews: 238 negative 1.7% (4 reviews)

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Prom dress LG0320
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My daughter is over the moon with her custom made dress. The detail on the bodice is amazing and it is exactly like the photo online. We supplied my daughters measurements so we were concerned it might not fit, but it fits perfectly. Communication from Elia was brilliant and delivery was really fast. Cant fault this site and the quality. Will definitely use again.

Julie L.03/19/2025
Answer:

Thank you so much for your incredibly kind words! We’re absolutely thrilled that your daughter loves her custom dress and that the bodice details, fit, and overall experience exceeded your expectations. A perfect fit is our priority, so hearing this made our day! Elia and the entire team are overjoyed to know their communication and hard work shone through. Your trust in us means the world, and we can’t wait to create more special pieces for your family in the future. Thank you for choosing us—see you soon!

Perfect
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Great material and fit. Order to fit. Very nice dress for wedding. Perfectly made!

Kari R.03/05/2025
Answer:

Thank you so much for your wonderful review! We're thrilled to hear that you found the dress to be a perfect fit and that you love the quality. It's great to know it'll be part of such a special occasion. If you need anything else or have any questions in the future, feel free to reach out. Enjoy the wedding!

Trusted store
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Cute dress! Exactly same. This is the second order. Very high quality and fast shipping. Thank you!

Regine W.03/02/2025
Thank you
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Thank you very much for a good shopping experience

D\'anna M.03/01/2025
So Pleased
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I just got my dress and I am so pleased. The process from start to finish was smooth and the communication via email was great. The dress was beautiful, great quality, good fit and shipped in a timely manner. I couldn't be more pleased.

Donna a.02/21/2025
Answer:

Thank you so much for your wonderful review! We're thrilled to hear that you love your dress and that the entire process was smooth for you. It’s great to know that the quality and fit met your expectations. Enjoy wearing your beautiful dress!

An amazing prom dress
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GemGrace delivered their promise on a beautiful prom dress. Elia helped me with any inquiries that I had and my dress arrived today in such a great condition. I can't thank GemGrace enough for reaching my expectations and beyond.

Baara A.02/07/2025
Answer:

Thank you so much for your kind words! We’re thrilled to hear that you loved your prom dress and that Elia was able to assist you throughout the process. Your satisfaction means the world to us, and we hope you have an amazing time at prom! If you need anything else, feel free to reach out.

Recommend
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Dress it's just all exactly as described above. For the price, amazing dress. Plan to order black. Recommend

rachel b.02/06/2025
Lovely
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In love with my dresses is ivory color and it's beautiful I asked for it 135cm height why I'm chaparrite and so they did to me I asked the only detail is that if you order it custom it takes 30 days to manufacture it and send it I ordered it by DHL Xpress and it came to me in 7 days

Olesya S.02/01/2025
Love it
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I really liked the dress! The finished dress is just like in the photo, the height of the dress is no questions, everything just like I wanted, a little wide at the waist. The upper skirt is stunning. Sewn everything qualitatively, the lining in the dress is dense, which is very good. They answered all the questions almost immediately!

Kim M.01/22/2025
Answer:

Thank you so much for your wonderful review! We're thrilled to hear that you love the dress and that it turned out just as you envisioned. We appreciate your feedback about the waist and will certainly keep that in mind for future designs. It’s great to know that you’re satisfied with the quality and that we could assist you promptly. If you have any more questions or need further assistance, feel free to reach out. Enjoy wearing your stunning dress!

Just beautiful
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Thank you sooo much I love the dress & great quality too!

Michelle H.01/10/2025
Beautiful dress
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Is my daughter wedding gown not yet wear it, but l believe is beautiful, l will send the picture to you.

Lisa S.01/02/2025
Answer:

Thank you so much for your kind words! We're thrilled to hear that you believe your daughter's wedding gown is beautiful. We can’t wait to see the picture! Wishing you and your daughter all the best as her special day approaches.

Beautiful dress
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Dress is BEAUTIFUL! Much better than the original pictures, exceeded my expectations! It has volume of tulle that make it royal. Totally recommended, worth every cent. Thank you gemgrace

Autumn R.12/17/2024
Beyond stunning
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Thank you for sending my daughters dress for Christmas. It is beyond stunning! Your company is truly amazing!! Wishing you a Merry Christmas and a Happy New Year. PS I will order my dress for the mother of the bride in January.

Erika s.12/16/2024
Answer:

Thank you so much for your lovely review! We’re thrilled to hear that your daughter's Christmas dress is stunning and that you’re happy with our service. Your kind words mean the world to us! We can’t wait to assist you with your mother-of-the-bride dress in January. If you have any questions or need help with your order, don’t hesitate to reach out. Wishing you a Merry Christmas and a joyous New Year!

Beautiful dresses
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The changes were just slight but everything else I still wanted. It's okay. My dress is beautiful and our celebration was wonderful!!! The purple dress was great too! Thank you for getting that to us so quickly. It fit perfectly and she loved it so much. We will use you again.

Regina L.11/22/2024
Answer:

Thank you so much for your kind words! We're thrilled to hear that you loved your dress and that your celebration was a success. It's great to know that the purple dress fit perfectly and brought joy to your special day. We appreciate your support and look forward to helping you again in the future! If you ever need anything else, please don't hesitate to reach out.

Great service
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Great service. The gown is beautiful, arrived early and met expectations. Perfect!

Jazmin R.11/04/2024
Perfect for my wedding
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Lovely fabric. Nice quality. And a shop tuned who agreed to make a modification. It's perfect! The fit is exact, the material is high quality,, and I'm going to feel so beautiful on my wedding day! THANK YOU!

Vanesther R.10/11/2024
Absolutely gorgeous
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Absolutely gorgeous, this dress is better than anything I've seen in bridal shops and the price is unbeatable. I had this dress customised to my measurements and Change the main fabric and it fit perfectly! You won't regret ordering this. Will update with more pictures after the wedding!

Anna g.10/08/2024
Answer:

Thank you so much for your amazing review! We're thrilled to hear that you loved the dress and that the customization worked out perfectly for you. It's wonderful to know that you found it to be a better option than anything in bridal shops at such a great price. We can't wait to see the pictures from your big day! If you have any questions or need further assistance, feel free to reach out. Congratulations and happy wedding planning!

Correct size
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As in the picture! Size and description correspond! Very beautiful, quality and performance super. Thank you! 10 stars!

Raey M.10/05/2024
Great
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Wonderful!!! perfect dress and perfect packing! It's VERY PRETTY

Koressa R.09/22/2024
Just like the photo
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I'm in love with my gown, just like the photo, very worth buying, and very fast delivery, within 30 days, thank you.




  • reviews


Frances C.08/26/2024
Answer:

Thank you so much for your wonderful review! We’re thrilled to hear that you love your custom gown and that it arrived quickly. Your satisfaction means the world to us, and we’re glad we could be a part of your special day. If you have any more feedback or need assistance in the future, feel free to reach out. Enjoy wearing your beautiful dress!

GemGrace - Average rating: 4.6/5 - Number of reviews: 238