Customer reviews about GemGrace

Customer Reviews for GemGrace.com

Since we started our online store at 2010, we had gained so much trust from our customers. We regard making wedding dresses as a sacred work. Listen carefully, work seriously, we’re full of sincere and grateful. Dear friends, thank you for all! Because of all your trust and understanding, we make unceasing progress everyday!

Summary
positive 93.7% (224 reviews)
Average rating: 4.6/5 neutral 4.6% (11 reviews)
Number of reviews: 239 negative 1.7% (4 reviews)

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Good
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Good product better than expected. Pretty fabric. Good customer service, will order again!
Alfonsina p.09/24/2022
Better than I expected
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Beyond my expection! It's nicer than I expected. Beautiful, I love it.
Amy T.08/24/2022
Nice communication
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The dress is lovely..well sewn. Communication was 100%. I made some little changes of sleeves. It fits perfectly..I highly recommended!
Joanie W.08/19/2022
The dress looks beautiful!
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The dress looks beautiful! Even better in person than on the pictures. I really love it. It's very well made too.
Elaine B.04/28/2022
Very nice dress
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Very nice dress. I am very satisfied! Perfect, beautiful!
Alice G.03/23/2022
100% recommend
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It is a beautiful dress, the quality of the fabric is incredible. I was able to tailor it with all the changes. I am delighted and I recommend to 100%.
Jeannie M.02/21/2022
Thank you
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Dress Chic!!! Picture fully matches! Thank you and I advise everyone!
laura s.01/01/2022
Lovely dress
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Products like! Look nice! Tops you owe it to yourself! Size is little bigger but look nice

Grace F.07/25/2021
Need to fix
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The shiny beads on the gown are plastic and started falling off as soon as the gown came out the shipping. In the picture the beads look very shiny but this one is not emough. I am going to add real rhinestones to make the gown beautiful like the picture!

Dawn F.05/17/2021
Answer:

We're sorry to hear it didn't look as expected! This material is glitter glued because of the process requirements, falling beads of material is normal. Thank you for your understanding!

Better than I thought
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Although the quality is not the best in the world, it is better than I expected from a website I'd never heard of for $170. Be prepared when ordering though, it took a month to receive from the time I ordered. It is pretty much as exactly pictured as far as color and design go. There are few very minor things such as a few spots where the tulle is cut rough or the elastic in the tulle sleeves is white and can be seen through the sleeves. You get your money's worth.

Chloe W.05/14/2021
Needed alternation
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The dress is very pretty and I love the open back, that's why I bought it for a second wedding and for the price you are getting the same look as the grace loves lace inca gown. It's for a beach wedding in HI. The only reason I am giving it 4 stars is that the lace is uneven and the pattern doesn't match where the first round pattern is at the top of the zipper in back. It is kind of an eye sore but I ordered a 6 and my seamstress here can fix it because she will need to take it in a bit. I could have ordered the 4 based on their measurements but I didn't want it to be to small. The dress is well made. And it comes FAST. This place was an awesome find!

Amanda h.01/22/2021
Answer:

Thank you so much for your feedback! As the dress is not made by machine, there may be a little difference with a number of details, such as the lace (lace shape) used, the number of folds/ruffles, embroidery shape (our workers do the embroidery needle by needle/thread by thread), etc. We sincerely thank you for your understanding.

Size too big
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Looks like picture but was too big on me. Will get it altered
Hannah L.05/22/2020
OK
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Not neatly sewn. I will need to fix it. but in general the dress is ok

Jean F.10/03/2019
Answer:

We're sorry to hear it didn't look as expected! Please contact us if you need any assistance. Thank you for your understanding!

Pretty
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The dress is very pretty but the delivery time Is very long. 35 days for free




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Michelle C.09/10/2018
Answer:

Very beautiful! Sometimes the shipping may be delayed while transit due to various reasons.

Nice
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Dress in great quality... Very nicely finished, delivery in 2 weeks




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Tina S.08/11/2018
Wrong size dress
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4 stars because seller shipped wrong size dress. I ordered size 10, seller sent size 4-6. Shipping was fast though.

Rosie H.02/27/2018
Answer:

Sorry for the mistake, re-ship it to you. :)

Better than the pictures
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I ordered two dresses for my bridesmaids. The dresses are beautifully made. It is even much better than what it looks in the picture. The seller communicate well. However, I paid for expedited shipping to receive it early. but the worker forgot and used the standard shipping. I was very lucky that the dresses got here just in time before the wedding but that left me worried the whole time. Other than that, I will definitely recommend it.

Julie L.01/21/2018
Answer:

Please accept our sincere apologies! We will refund the expedited shipping fee to you.

Very beautiful
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The belt came different from the picture and I asked many times for the same belt. The dress is very beautiful and well made. I'm happy with my purchase.
Elisha B.01/15/2018
GemGrace - Average rating: 4.6/5 - Number of reviews: 239