Customer reviews about GemGrace

Customer Reviews for

Since we started our online store at 2010, we had gained so much trust from our customers. We regard making wedding dresses as a sacred work. Listen carefully, work seriously, we’re full of sincere and grateful. Dear friends, thank you for all! Because of all your trust and understanding, we make unceasing progress everyday!

positive 94.1% (222 reviews)
Average rating: 4.6/5 neutral 4.2% (10 reviews)
Number of reviews: 236 negative 1.7% (4 reviews)

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Not happy

Just arrived and the dress had a hole in it. Not happy

Patty T.04/26/2019

Very sorry for the inconvenience have made. Since our colleague have carefully check the order and the package to make sure everything was in good condition before shipping it out, we suppose that the damage might have happened during the transportation. But we are still very sorry for the inconvenience this has brought you. Could you please take it to the tailoring shop to fix it? We will afford the fix fee to you. Please contact us if you have any questions.

GemGrace - Average rating: 4.6/5 - Number of reviews: 236