Customer reviews about GemGrace

Customer Reviews for

Since we started our online store at 2010, we had gained so much trust from our customers. We regard making wedding dresses as a sacred work. Listen carefully, work seriously, we’re full of sincere and grateful. Dear friends, thank you for all! Because of all your trust and understanding, we make unceasing progress everyday!

positive 94.5% (205 reviews)
Average rating: 4.65/5 neutral 4.1% (9 reviews)
Number of reviews: 217 negative 1.4% (3 reviews)

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Not happy
Just arrived and the dress had a hole in it. Not happy
Patty T.04/26/2019
Answer: Very sorry for the inconvenience have made. since our colleague have carefully check the order and the package to make sure everything was in good condition before shipping it out,we suppose that the damage might have happened during the transportation .but we are still very sorry for the inconvenience this has brought you. could you p please please take it to the tailoring shop to fix it ? we will afford the fix fee to you. please contact us if you have any questions.
GemGrace - Average rating: 4.65/5 - Number of reviews: 217