Customer reviews about GemGrace

Customer Reviews for

Since we started our online store at 2010, we had gained so much trust from our customers. We regard making wedding dresses as a sacred work. Listen carefully, work seriously, we’re full of sincere and grateful. Dear friends, thank you for all! Because of all your trust and understanding, we make unceasing progress everyday!

positive 94.1% (222 reviews)
Average rating: 4.6/5 neutral 4.2% (10 reviews)
Number of reviews: 236 negative 1.7% (4 reviews)

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Poor customer service

The dress that we bought doesn't fit. It is eligible for return. The policy says that you have to contact Customer Service first and within seven days of receipt. I have now done that three times with no response. I sent a fourth message to the email included in my PayPal order confirmation. Next, I will formally complain to PayPal.

Susan C.04/28/2023

Hi there, we're really sorry about the delay reply as holidays. Thank you so much for your feedback!

Disappointed with dress some sequins scattered and dress itself a bit "cheap" looking.
Sondra b.04/16/2019
Answer: We're sorry to hear it didn't look as expected! Please contact us if you need any assistance. Thank you for your understanding!
Wrong shipping address

The dress suppose to arrive in Chapala mexico, my sister is getting married, now I have to send it there as soon as possible. really upset

Lauren k.02/24/2018

Dear customer, we had shipped the dress to the shipping address you provided in your order.

GemGrace - Average rating: 4.6/5 - Number of reviews: 236